Why do I need to update my business information?

Stripe regularly reviews and updates its verification requirements to stay current with financial regulations and ensure businesses that use Stripe are compliant. For Brazilian businesses processing payments with us or using our products and services, we’re updating how we collect, validate, and verify business and personal information in line with regulations issued by the Central Bank of Brazil. As a result, you may need to provide updated information. Our goal is to help ensure safe and uninterrupted access to the payments ecosystem for you.

What actions do I need to take?

Log in to your Dashboard to view the actions you need to complete. See below for guidance on the types of information you may need to provide. The exact requirements may differ based on your business type.

If we're unable to verify your business automatically, Stripe may ask for additional documentation for regulatory purposes.

Make sure that your documents are valid and that the information in your documents aligns with the details in your Stripe account. Before uploading any document, verify that both your information and that of the legal entity in your Stripe account are accurate. Click Edit next to your business details in the Dashboard to make any necessary changes.

Requirements for "Individuals" business types

ID authentication

To confirm your identity, provide one of the acceptable documents, and proof of life verification by taking a selfie holding your photo ID. This helps us to ensure you're really you and prevents unauthorized access to your business account.

All representatives on Stripe Brasil Participações Ltda (SBPL) must be at least 18 years old.

Address verification

Our address verification control verifies your information with trusted databases, ensuring that your address matches those on record. Provide acceptable documents for address verification.

Your address must be located in Brazil.

CPF registration status verification

We need to verify your CPF registration status to ensure that your CPF is registered with the Federal Revenue Service (Receita Federal do Brasil) as regular. Our tax registration system verifies your information with trusted databases.

You can check the status of your CPF before creating your Stripe account. If your CPF is not active or cancelled, suspended, or pending regularization, this might create Stripe account restrictions or limitations.

Each Stripe “Individual” business type account is associated with a single verified CPF. Ensure that you’re entering the correct information to avoid potential issues in the payouts flow.

Financial capacity

Central Bank of Brazil regulations require Stripe to collect our users' financial capacity information. Provide the range that best represents your monthly gross income.

• New business (no income yet)
• Less than 5,000 BRL
• 5,000-10,000 BRL
• 10,000-20,000 BRL
• More than 20,000 BRL

Requirements for "Legal Entity" business types

ID authentication (business representative)

To confirm the identity of the business representative of your company, provide one of the acceptable documents and proof of life verification by taking a selfie of the representative holding their photo ID. This helps us to ensure the person claiming to be your representative is really your representative and prevents unauthorized access to your business account.

Person ID verification (business representatives, directors, owners and executives)

Stripe is required to identify and verify business representatives, directors, owners and executives of your business. Provide one of the acceptable documents. If the person doesn't have a CPF, they're required to provide their foreign passport.

Business address verification

To comply with regulations, we need to collect and verify the address of your company. Provide acceptable documents for address verification.

CNPJ registration status verification

We need to verify the CNPJ registration status to ensure that the CNPJ provided on the Stripe account is registered as active with the Federal Revenue Service (Receita Federal do Brasil). Our tax registration system verifies the information with trusted databases.

You can check the status of the provided CNPJ before creating your Stripe account. If the CNPJ of the Legal Entity is not active or cancelled, suspended, or pending regularization, this might create Stripe account restrictions or limitations.

Each Stripe “Legal Entity” business type account is associated with a single verified CNPJ. Ensure you’re entering the correct information to avoid potential issues in the payouts flow.

Ultimate beneficial owner (UBO)

Ultimate beneficial owners (UBOs) are individuals who either own 25% or more of an entity, directly or indirectly, or exercise significant control over it. Stripe is required to identify and verify all of your business’s UBOs.

If your business is a private corporation, partnership, or MMLLC, provide information on any individuals who own 25% or more, directly or indirectly, of your company. Keep this information updated in your Stripe account.

If your business is a non-profit, government entity, or public corporation, provide information on all directors, officers and executives (UBOs of such business types in Brazil). Provide acceptable documents for UBO verification.

Proof of authorization verification

Stripe is required to ensure that the person opening your business’s Stripe account is authorized to act on behalf of your business (that is, they are a legal representative of your business).

Review the list of acceptable documents to complete the proof of authorization verification on the Relationship tab of the acceptable verification documents page. Submit a document that accurately reflects that the business representative entered into the Stripe account is authorized to act on behalf of your business.

Financial Capacity

Central Bank of Brazil regulations require Stripe to collect our users' financial capacity information. Provide the range that best represents your monthly gross revenue.

• New business (no revenue yet)
• Less than 5,000 BRL
• 5,000-30,000 BRL
• 30,000-400,000 BRL
• More than 400,000 BRL

FAQ

How does Stripe ensure the security and privacy of the information I provide during verification?

Stripe stores verification data securely using access controls and security standards that are at least as stringent as those for handling our own payment compliance and KYC data. We use TLS encrypted connections for data transfer and AES-256 encryption for data at rest. Visit the Stripe Privacy Center to learn more.

What happens if I fail to complete the required verifications by the deadline?

Your account's ability to accept payments and perform payouts may be temporarily paused if the required information is not provided by the due date. Typically, you have 28 days from the due date to provide updated information before payouts are paused, and 90 days from the due date before payments are paused.

What if I can’t provide the required information?

If you're unable to provide the required information, contact Stripe Support and we'll work with you to try to come up with an alternative solution.

How will I be notified if there are issues with my verification documents?

If there are outstanding verification requirements for your account, you will see a red banner at the top of your Dashboard. Click Review details on the banner to see what is needed to verify your account.

Check your Dashboard and email regularly for notifications and feedback regarding your verification documents.

Guidelines for uploading verification documents

In cases where Stripe was unable to verify the information programmatically, we may ask for additional documents to complete the verification. To ensure a smooth and efficient document verification process, consider these guidelines to prevent any delays or complications:  

• The format must be no more than one step removed from the original document:
  • Document copies and scans must be in PDF format and taken directly from the original document; they can’t be processed, converted, or embedded in other files.
  • A picture of a physical document must be the original, unprocessed picture in JPEG or PNG format. Screenshots of physical IDs are not acceptable.
• Photos and scans of Photo IDs must be in color.
• Photos of paper documents must be in color, but scans of paper documents (not Photo IDs) may be black and white.
• Identity and legal entity documents must not be expired.
• Documents must be readable and in a valid upload file format (PDF, JPEG, or PNG).
• Documents must not be cropped or missing pages with crucial information, and all borders must be visible.

What steps should I take if I need to change a verified representative or director after completing the verification process?

Update your company representative via the Dashboard. The steps may vary depending on the type of Stripe account you have. Any new information about representatives or management positions needs to undergo the verification process and may require supporting documentation.

Once Stripe verifies the information of your business, you're no longer allowed to change the business’ Tax ID or business type.

Additional FAQ

Why am I being asked to verify my identity?

How does Stripe verify my identity?

How does Stripe's identity verification technology work?