I’ve never received a VAT e-invoice before. Why am I receiving one now?

Prior to January 1, 2023, our business structure was not subject to Italy’s e-invoicing requirements—which is why you have not received an e-invoice from us before.

From January 1, 2023 through June 30, 2025, due to a change in our business structure, and a local presence in Italy, made us subject to Italy’s e-invoicing requirements. To comply with these requirements, we issued e-invoices via Sistema di Interscambio (SDI) to all Italian businesses that use Stripe from January 1, 2023 through June 30, 2025.

During this time, as a Connect platform based in Italy, Stripe provided you with payment processing services subject to the fees displayed on the Stripe Pricing Page. Because you selected a direct charge configuration for your connected accounts, we debited our Stripe fees from your connected account(s). To comply with Italy’s VAT requirements, however, we are required to collect VAT from you and issue an invoice for the services provided to your platform. We recommend that you consult with your tax adviser on your obligations with respect to your connected accounts.

For services provided after July 1, 2025, Stripe will provide services through Ireland. If you think you may need to self-account (“reverse charge”) for local VAT in your jurisdiction on the services received from Stripe (product and service fees), we recommend contacting a tax advisor or accountant for support. Stripe will deliver a tax invoice to your Dashboard that includes monthly activity on your Stripe account. This is not an e-invoice.

I see that Stripe fees are being deducted from my connected account(s). Are you charging the same fees twice?

No. As you have contracted with Stripe for payment processing services, the invoice we have issued to you represents the Stripe fees that we have debited from your connected accounts. We do not debit those same fees directly from your account. If you would like to reimburse your connected accounts for Stripe fees, you can use the Send funds button in the Balance section.

Where can I see Stripe fees charged to my connected accounts in my Dashboard?

For connected account direct charge transactions, we debit Stripe fees from your connected account(s) on your behalf. For these transactions that occur between January 1, 2019 through June 30, 2026, the 22% Italian VAT due on this fee is debited from your account.

Please refer to the connected account details page Payments section, where you can click on individual transactions for more details.

Once in the Payments section, you can click on the transaction for more details. You can see a breakdown of the Stripe fees debited from your connected account on your behalf by hovering your mouse cursor over the gray “info” icon next to the Fee amount.

Do I need to collect any e-invoicing details from my connected accounts?

We recommend consulting your tax adviser to better understand your obligations with respect to your connected accounts.