Try authenticating with your backup code or removing two-step authentication from your account.

Lost your phone, changed your phone number, or having problems with SMS? Follow this troubleshooting guide or update your phone number.

Authenticate with your backup code

• Sign in using your email address and password.
• When prompted to complete two-step authentication, click Sign in another way.
• Follow the prompts to sign in using your backup code. This will disable two-step authentication.

Remove two-step authentication

Don’t have your backup code and still can’t complete two-step authentication? Follow these steps to remove two-step authentication from your account.

If you’re the account owner:

1. Submit an account recovery form. Provide detailed information to confirm your identity for security purposes.
2. Stripe confirms your identity and removes two-step authentication from your account.
3. Sign in using your email address and password.

If you’re not the account owner:

1. The account’s primary owner or administrator resets your account’s two-step authentication on the Team and security page.
2. You receive an email with a link to regain access to your account.
3. Sign in using your email address and password.